INITIAL ORDERS: New customers may charge their order to their Visa, MasterCard, or Discover.  They may also prepay or accept their order COD with a 25% deposit.  Payment must be made by credit card or money order for immediate delivery.  There is a 15 day waiting period on orders paid by company check.

MINIMUM ORDER:  In order to provide our customers with best possible prices and services, our minimum order is $500.00.  All items are priced for wholesale distribution.

ESTABLISHING AN ACCOUNT:  Customers wishing to establish an open account must complete a credit application.  A minimum of five references are needed. 

PAYMENT TERMS:  Net 15 days from the date of the invoice with approved credit.  Finance charge of 1.5% per month will be applied to overdue accounts at 45 days from the date of the invoice.  Customers with overdue balances will not be shipped another order until their account is paid in full including finance charge.

SPECIAL ORDERS:  Some merchandise come pre-packed in bundles of assorted colors and designs.  Ninety-nine percent of our merchandise is hand-made so colors and designs may vary.  We always do our best in selecting your merchandise, however we do not accept orders by color or design. 

REPORTING A DAMAGE OR SHORTAGE CLAIM:  All orders are verified for accuracy before leaving our warehouse.  Damages might sometimes occur in transit.  Shortages or damage must be reported to our company within ten days from the date you received your shipment. If not reported within this time, exchange or credit will not be given.   With the proper notification you will receive return authorization from EL PASO TRADING POST, INC.  Do not credit yourself any credit without the company's authorization.  

REFUSED SHIPMENTS:  A 25% restocking fee plus all shipping charges will be charged on all orders and back-orders not accepted by you unless you notify us prior shipment.  To cancel an order please fax to 915-585-0544. All future orders will require prepayment after an order has been refused without authorization.  Accounts that are on an open account will be changed to prepayment status.

SUBSTITUTION POLICY: To expedite shipping, we reserve the right to substitute merchandise.  Our merchandise is handmade and not sold by color or designs.  All sizes are approximate.  Styles may vary in appearance from our website or catalog photos. Customers who do not accept substitutions need to indicate this on their order and may need to wait longer before their order is processed.  Customers not indicating "NO SUBSTITUTIONS" on their order might receive substitutions and will be responsible for their payment.  We will not pick up merchandise or issue credit for this merchandise.  Return merchandise will be at customers expense to receive credit.

BACKORDER POLICY:  To expedite shipping process, we frequently backorder merchandise.  If your company does not accept back-orders please let us know on your order or you may email or fax or mail this information to us.  We encourage our customers to accept back-orders to get the fastest service possible.         

FOR ORDERS ONLY: 
1-800-229-7678

FAX:
915-585-0544

WEB PAGE:  www.elpasotradingpostinc.com

EMAIL:  elpasotradingpost@hotmail.com